Policies
Shipping Costs
On several of our coops the lower 48 states receive free shipping to your door through Fed Ex Ground or Freight. (This does not mean Fedex works for free, we still have to pay them for having shipped your coop.)
In some rare cases due to the condition of customers road or drive way customer has to pick up at their closest Fedex Station. If you are outside the continental USA please email us and arrangements can be made.
Note: Any and all shipping costs incurred are the responsibility of the customer and will be deducted from the refund total should customer opt out once the coop is in route.
Shipping ETA
The time frame varies based on shipment’s location and time of the year. “Same Day” and “Next Day” shipping models refer to shipping the product that same day you ordered it or the following day. This is not to be confused with “overnight” shipping which we do not offer. Often times delivery is quicker than anticipated but we do not own FedEx and go off their tracking info. Shipping Method
We'll ship your chicken coop right to your door using FedEx for the fastest delivery. In some rare cases due to the condition of customers road or drive way customer has to pick up at their closest Fedex Station, the end of the drive way or end of the street. DO NOT REFUSE THE PACKAGE! If you do this you agree to the terms of this website, any and all shipping costs incurred are the responsibility of the customer and will be deducted from the refund total.
Very rarely fedex will experience unexpected delays for example weather delays. Please note once your order is in route, should you decide to cancel for any reason including delays with the shipper, you are responsible for all shipping costs.
Your chicken coop will arrive packed flat in 2 to 3 cartons depending on the chicken coop design.
Damaged Shipments
If shipment is damaged from handling it must be claimed with the freight carrier, or in this case FedEx. You must note on the freight bill if any boxes are missing or damaged.
PLEASE RECOGNIZE! Even if you see damage on the product, DO NOT REFUSE THE PACKAGE! If you do this you agree to the terms of this website, any and all shipping costs incurred are the responsibility of the customer and will be deducted from the refund total.
Please instead open up your product and take pictures of any damages including a picture of the instructions with the damaged pieces circled. We have seen that though at times the box looks heavily worn and tattered, the contents inside are often fine, some times only a few spare parts are needed to take care of the issue. We can ship spare parts very quickly to you. Again please take pictures of any damage to parts, the instructions and the boxes, thank you. You'll email those to admin@chickencoopcompany.com and we will be able to move forward in assisting your family.
Returns
If within 30 days of purchase you want to return the coop, please email us and let us know you are sending it. We will then provide an address for you to send the coop to. ANY costs associated with shipping the chicken coop back will be your responsibility along with a 15% restocking fee that will be deducted from your refund. Refunds will not be given until all items have been returned and accounted for.
Shipment Refusal
ANY shipment that is refused is at customers expense. ALL fees incurred in shipping the item to the customer and then back to our facility will be deducted from the refund along with the 15% restocking fee.
Release of Liability
The Chicken Coop Company does not assume any liability for any of its products. By purchasing an item from this website, the customer agrees to release The Chicken Coop Company of any and all liability.
The Chicken Coop Company is constantly improving their designs and products and is not responsible for previous customer purchases.
Free Gifts
We sometimes offer free gifts. Occasionally it’s an apron, #shirt, waterer, feeder…etc. These gifts are for customers who are paying the current full price for a chicken coop. It cannot be combined with any other coupon that might be found on the internet. If you have received a free gift, and decide to return your chicken coop you can keep the gift and enjoy it when you decide to pursue your chicken adventure in the future.
